Privacy Policy

1. Information We Collect

When you use our services or visit our website, we collect different types of information depending on how you interact with us. Some information you provide directly, while other data is collected automatically through your use of our platform.

Personal Information You Provide

This includes details you give us when registering for our learning programs, requesting consultations, or contacting our support team:

• Full name and business details
• Email address and phone number
• Billing and payment information
• Business financial data you choose to analyze
• Communications you send us
• Educational background and professional experience

Automatically Collected Information

Our systems automatically gather certain technical information to help us improve your experience and maintain security:

• IP address and general location data
• Browser type and device information
• Pages visited and time spent on our site
• Referring website and search terms used
• Operating system and screen resolution

2. How We Use Your Information

We use the information we collect for specific purposes related to providing and improving our profitability analysis services. Every use of your data serves a clear purpose that benefits your experience with auraurnovayro.

3. Data Storage and Security

We store your information on secure servers located in Australia. Our security measures include encryption, regular security audits, and restricted access protocols. Financial data is encrypted both in transit and at rest using industry-standard AES-256 encryption.

Access to your personal information is limited to authorized staff members who need it to perform their duties. All team members undergo privacy training and sign confidentiality agreements.

4. How Long We Keep Your Data

We retain your personal information only as long as necessary for the purposes outlined in this policy. Different types of data have different retention periods based on legal requirements and business needs:

• Account information: Retained while your account is active, plus 7 years after closure for financial records
• Financial analysis data: Kept for the duration of your engagement, then archived for 5 years
• Communication records: Maintained for 3 years to track service history
• Marketing data: Stored until you withdraw consent or request deletion
• Technical logs: Automatically deleted after 12 months

5. Sharing Your Information

We don't sell your personal information to third parties. However, we do share data with specific service providers who help us deliver our services. These partners are bound by confidentiality agreements and can only use your information for purposes we authorize.

Service Providers We Work With

• Payment processors for handling transactions securely
• Cloud hosting providers for data storage infrastructure
• Email service providers for program communications
• Analytics platforms to understand how our services are used
• Professional advisors including lawyers and accountants

We may also disclose information when required by Australian law, court orders, or to protect our legal rights and the safety of our users.

6. Your Rights Under Australian Privacy Law

The Australian Privacy Act 1988 and Australian Privacy Principles give you specific rights regarding your personal information. We respect these rights and make it straightforward for you to exercise them.

Access and Correction

You can request access to the personal information we hold about you at any time. We'll provide this within 30 days of your request. If you find any information is inaccurate or outdated, you can ask us to correct it. There's no charge for reasonable requests, though we may charge a fee for extensive or repeated requests.

Deletion and Restriction

You can request deletion of your personal information, subject to legal and contractual obligations. For example, we must retain certain financial records for tax purposes. You can also ask us to restrict how we use your data in specific circumstances.

Data Portability

You have the right to receive your personal data in a structured, commonly used format. This allows you to transfer your information to another service provider if you choose.

Complaints Process

If you're concerned about how we've handled your personal information, contact our privacy officer first. We'll investigate and respond within 30 days. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner.

7. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience and understand how visitors use our platform. You can control cookie settings through your browser, though disabling certain cookies may affect site functionality.

Types of Cookies We Use

• Essential cookies: Required for basic site functions like logging in and security features
• Performance cookies: Help us understand which pages are popular and how visitors navigate our site
• Functionality cookies: Remember your preferences and settings between visits
• Analytics cookies: Provide detailed statistics about site usage and visitor behavior

8. Children's Privacy

Our services are designed for business professionals and are not intended for individuals under 18 years of age. We don't knowingly collect personal information from children. If you believe we've inadvertently collected data from a minor, contact us immediately and we'll delete it.

9. International Data Transfers

While we primarily store data in Australia, some service providers we use may process information in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place through standard contractual clauses and verification that recipient countries have adequate privacy protections.

10. Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we'll notify active users via email and post a notice on our website. The "Last Updated" date at the top of this page shows when the most recent changes were made.

Continued use of our services after policy updates indicates your acceptance of the revised terms. We encourage you to review this policy regularly to stay informed about how we protect your information.